1. Orders & Payments

All prices are listed in GBP (£) and include VAT where applicable.

We accept secure payments via major credit cards, debit cards, and Shop Pay.

Once an order is placed, you will receive an order confirmation via email.

2. Shipping

We currently ship within the UK only. Standard delivery typically takes 3–5 working days.

You will receive a shipping confirmation with tracking information once your order has been dispatched.

Please ensure your shipping address is correct — we cannot be held responsible for delays or losses due to incorrect details.

3. Subscriptions

Subscriptions can be managed, paused or cancelled anytime via your customer account

Changes must be made at least 48 hours before your next billing date to take effect.

Discounts and benefits associated with the subscription are only valid for active subscriptions.

5. Contact

If you have any questions about your order or our policies, please reach out to us at: info@nilambeauty.co.uk